Kaizen Your BPO

Everything we do everyday is a process. First you do this, then you do that, then the next thing until you’re done.

How many of us think about the steps to make coffee in the morning or brush our teeth? Well, CMark Group staff does, but normal people don’t.

Many managers and business owners come up short when we ask them specifics about the processes critical to the success of their operation. Are they documented? Are they efficient? Are certain steps increasing the likelihood of mistakes?

All of these could be true.

With Business Process Optimization (BPO), we use Kaizen-based principles, including Process Flow Charts and Value Stream Mapping to examine these mission critical processes and make recommendations for improvement. Using this method, you have complete control over the change, and can make more informed decisions using the tools we provide.

Business Process Optimization is our number one most requested service.

Why is Kaizen for me?

Kaizen is comprised of 6 common-sense principles that give us 13 main tools.

Our team is continually learning and practicing these rules and principles, and are trained to use the right tool in the right way for our clients.

We begin Kaizen coaching with our clients, from the top down, giving each new group the support and understanding of the people guiding them. The main common-sense principles are:

• Good processes bring good results
• Go see for yourself to grasp the current situation
• Speak with data, manage by facts
• Take action to correct root causes of problems
• Work as a team
• KAIZEN is everybody’s business

With a foundation of training and exercises, these tools turn everyone in your company into a Kaizen consultant, and can radically transform your business.

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See what all the fuss is about, and invite us for a no-cost, hassle free consultation. We’ll give each qualified prospect 2 complimentary hours of consulting to “try before you buy.”